DigiAI Chat Hub

Integrate customer communication channels to offer intelligent social marketing

DigiAI Chat Hub leverages a deep learning AI knowledge base and integrates social platforms like Facebook and Line for customer management and response. It enhances operational strategies and customer loyalty through automation tools and data insights.

Omni-channel chat

Integrate social platforms, chatbots, and Email channels for seamless and precise shopping assistance and customer support.

Social platforms such as Facebook, Telegram and Line

Website customer service chatbots, Email

Establish customized communication channels through API

Automation

Automate repetitive tasks with preset rules to boost operational efficiency.

Set up automated workflows and triggers easily.

Configure conditions for different scenarios.

Automate actions like tagging, messaging, or service assignment.

Team collaboration

Use a shared inbox for seamless team communication and information sharing, enabling quick responses and coordinated solutions to customer needs.

Customer relationship management

Centralize customer data management for efficient segmentation, tracking, and analysis. Access real-time customer conversation history and detailed profiles to provide personalized services, enhancing customer loyalty.

Data analysis

Provide conversation statistics, assess active tags, and analyze key performance indicators. With automated customer satisfaction surveys and rating systems, promptly gather real-time customer feedback.