DigiAI Chat Hub
Integrate customer communication channels to offer intelligent social marketing
DigiAI Chat Hub leverages a deep learning AI knowledge base and integrates social platforms like Facebook and Line for customer management and response. It enhances operational strategies and customer loyalty through automation tools and data insights.
Omni-channel chat
Integrate social platforms, chatbots, and Email channels for seamless and precise shopping assistance and customer support.
Social platforms such as Facebook, Telegram and Line
Website customer service chatbots, Email
Establish customized communication channels through API
Automation
Automate repetitive tasks with preset rules to boost operational efficiency.
Set up automated workflows and triggers easily.
Configure conditions for different scenarios.
Automate actions like tagging, messaging, or service assignment.
Team collaboration
Use a shared inbox for seamless team communication and information sharing, enabling quick responses and coordinated solutions to customer needs.
Customer relationship management
Centralize customer data management for efficient segmentation, tracking, and analysis. Access real-time customer conversation history and detailed profiles to provide personalized services, enhancing customer loyalty.
Data analysis
Provide conversation statistics, assess active tags, and analyze key performance indicators. With automated customer satisfaction surveys and rating systems, promptly gather real-time customer feedback.
