Issues of concern for enterprises
- High-cost manual customer service operations:
High labor costs and inability to provide 24/7 service coverage.
- Ineffective traditional robots:
Robots require specific questioning, often need to switch to human service, and lack intelligence.
- Data integration issues:
Business system data cannot be integrated, and maintaining business knowledge is costly.
- Inefficient workflows:
Complex and repetitive tasks impact work efficiency and focus.
AI-driven business growth
Intelligent shopping assistance/customer service
Enterprises can upload their knowledge base to create AI chatbots that integrate with customer-specific websites, apps, or social media, enhancing shopping assistance and customer service efficiency.
AI social marketing
Integrate a unified chat workspace across social platforms like Facebook and Line. Use AI agents for quick automatic responses, manage multiple accounts, and enhance communication and conversion rates.
Automation
Easily set up automatic triggers based on common rules for different statuses, eliminating the need to manually handle repetitive tasks.
Data analysis
Monitor sessions, evaluate tags and channels, and analyze key performance indicators. Conduct customer satisfaction surveys, automatically gather feedback, and access real-time comprehensive reports to better understand customer needs and refine operational strategies.